Answers and help

Our service for you

Here you will find answers to the most frequently asked questions. Otherwise, contact us via the Servicedesk. We will explain the digital check-in process to you below.

The Lab does not have a capsule that is wheelchair accessible. However, you are welcome to book your capsule at our second location capsule hotel – chapter lucerne. We have a wheelchair-accessible capsule there.

We offer a specially furnished capsule room that is completely wheelchair accessible. Wide doors, no thresholds and a barrier-free bathroom ensure that you can enjoy your stay without any obstacles. ust write to us at info@hyve.ch and we will be happy to reserve the room for you.

Yes, at alpine garden, we have set up a capsule especially for you, including a barrier-free bathroom. We make sure that your stay is as comfortable and accessible as possible.

Yes, at chapter lucerne, we have a specially adapted capsule that is perfect for wheelchair users. Enjoy the same comfort and accessibility, including a wheelchair-accessible bathroom.

Children up to the age of 9 stay free of charge in the same capsule as their parents. For older children aged 10-16, a separate capsule must be booked.

At Hyve, we offer various room categories, including special family rooms tailored to the needs of parents and children. These rooms provide ample space and comfort for everyone to feel at home. Additionally, there are plenty of games and toys available for children in the common areas.

Children up to the age of 9 stay free of charge in the same capsule as their parents. For older children aged 10-15, a separate capsule must be booked at a fixed price of CHF 46/night. Additionally, there are plenty of games and toys available for children in the common areas.

Children up to the age of 9 stay free of charge in the same capsule as their parents. For older children aged 10-15, a separate capsule must be booked.

We only allow service animals in the bedrooms. Please note that your service animal’s ID must be shown. If your pet is not a service animal, you are welcome to bring them in the common areas, but they must stay outside of the sleeping spaces. We love animals, but we have to think of all our guests!

At Hyve, we also welcome pet guests! We have a special pet-friendly apartment that is perfect for you and your pet. You can send the booking request for this room directly to info@hyve.ch . Don’t forget to mention that you are bringing your pet with you when booking! If the pet-friendly apartment is already occupied, we will certainly find another private room for you. Please note that we will then charge CHF 25 for special cleaning.

We only allow service animals in the bedrooms. Please note that your service animal’s ID must be shown. If your pet is not a service animal, you are welcome to bring them in the common areas, but they must stay outside of the sleeping spaces. We love animals, but we have to think of all our guests!

We only allow service animals in the bedrooms. Please note that your service animal’s ID must be shown. If your pet is not a service animal, you are welcome to bring them in the common areas, but they must stay outside of the sleeping spaces. We love animals, but we have to think of all our guests!

The hotel does not offer its own parking facilities. There are several parking garages in the area around the airport that are
available to you. All parking options are subject to a charge.

Yes, absolutely! LAB guests receive a guest card on the day of their arrival. You can use it to travel around Lucerne for free and benefit from many great discounts. It’s the perfect way to explore the city without worrying about transportation costs! Check your email inbox; you’ll find the guest card there.

At Hyve, you will receive a Basel Card on the day of your arrival, which offers free transportation and numerous discounts in the city. Important: To receive your Basel Card by email, each guest must provide us with an email address. Alternatively, you can collect the card directly from the host. Get ready to discover Basel!

Note: If you are traveling from Basel Airport or Badischer Bahnhof by public transport, you can provide your hotel confirmation number if there is a ticket control—that’s sufficient!

Unfortunately, we cannot offer you a guest card for Zurich at alpine garden, as the city of Zurich does not issue such cards. But don’t worry, there are many other ways to explore Zurich, and our team will be happy to help you with tips.

Yes, absolutely! Guests of chapter lucerne receive a guest card on the day of their arrival. You can use it to travel around Lucerne for free and benefit from many great discounts. It’s the perfect way to explore the city without worrying about transportation costs! Check your email inbox; you’ll find the guest card there.

At The Lab, we do not have a facility for luggage drop-off before check-in. However, during your stay, we provide lockers for which you must bring your own lock. Additionally, each capsule serves as your personal safe.

At Hyve, you can utilize our luggage room before or after check-in. Access codes can be obtained at the reception. While lockers are available in our dormitories, this option is not provided in the capsule rooms. Additionally, each capsule serves as your personal safe.

At alpine garden, we take care of your luggage throughout your stay. Simply ask our hosts, available 24/7, whenever you need access to the luggage room. Rest assured, we also provide secure spaces beneath your capsule where you can lock your luggage utilizing a cable for added safety. Additionally, each capsule serves as your personal safe.

In chapter lucerne, storage options are available between the capsules, although they are not lockable. For enhanced security, lockers are provided outside the capsule rooms, allowing you to securely lock your luggage with your own code while you explore the city or unwind. Additionally, we are happy to hold any large pieces of luggage in our luggage space, which our hosts can help you access from 7 AM to 11 PM.

Grab your digital rocket and connect to the universe! Simply select the Capsule Hotel network and you’re connected. No password, no stress – just the infinite expanse of the Internet!

Welcome to Hyve, where you will not only find new friends, but also super-fast WiFi. Connect to Hyve Guestto get online instantly without a password. Perfect for sharing your experiences or planning your next discovery tour!

To connect to the internet, select the Zurich Airport network. Enter your hotel confirmation number to get access. So you can surf effortlessly while enjoying the alpine air!

Immerse yourself in a world of stories and adventures with seamless internet access. Connect to the Chapter Guest network, to immerse yourself in your favorite books and movies without interruption. No password required – just start reading!

The Lab capsule hotel is located in the heart of Lucerne near Château Gütsch. Simply take bus no. 2, 9, or 12 from Lucerne train station to Lucerne Hirzenhof station. From there, you are only a few steps away from our location. You can find the detailed route hier

The alpine garden is located directly at Zurich Airport, opposite Swiss Check-in 1. The hotel is located outside of the security checkpoint, but still in the middle of the airport. Just follow the signs to the hotels and look out for the capsule hotel sign. You can find the detailed route here.

Chapter lucerne is located in the heart of Lucerne’s Old Town, right next to the famous Lion Monument. From Lucerne train station, you can take bus no. 1 or 19 and get off at the Löwencenter stop. From there, it is only a few steps to us. For exact directions, use this link.

The Lab is the future of the hotel industry—fully digitalized! No host on-site, but don’t worry, our 24/7 hotline is always just a phone call away to help and advise you. In our kitchen, you’ll find everything except hotplates—for a quick coffee kick or a hot snack. Need a place for concentrated work? The coworking space is your place to be, from CHF 30 per day.

At Hyve, you’ll find more than just a place to stay! From 7 am to 11 pm, our excellent host team is on-site to help you feel at home. Feel free to play one of our many games and connect with other guests. We have a fully equipped kitchen for early and late birds (7 am – 11 pm only), a lively bar, and a billiards and darts room for late-night fun. Our coworking space and meeting rooms, starting from just CHF 25, are ideal for business travelers. And don’t forget: the bike room for your treasures!

There’s always someone to welcome you in the alpine garden—no matter what time of day. Relax in our cozy communal area, play a game with other guests, read through the stories in our book swap, or grab a snack at our 24/7 alpine bar—from Pizza to tasty snacks. When it comes to business, you can use the co-working spaces for free and the meeting room from CHF 35 per hour. Bringing food from home? No problem, just bring what you like best and use our microwave for your culinary experiments!

At chapter lucerne, our friendly team is on hand to help you from 7 AM to 11 PM. Our communal area remains accessible even after the staffed hours, giving you the freedom to organize your time with us however you like. It’s all about comfort and flexibility here. We have various games available and a book swap, so let yourself be drawn into the atmosphere of our new chapter. Start the day or night with a snack from our bar (7 AM – 11 PM) or help yourself from the vending machine. A microwave is available around the clock for your culinary experiments. Don’t forget to rent our Microlino for a discovery tour in and around Lucerne or to explore sustainable fashion in the NIKIN store!

The Lab is a digital oasis – no personal host, but a 24-hour hotline available to you at any time. Here you can only pay by card, which makes the whole thing super easy. Enjoy the convenience of a fully digital service that is available to you anytime, anywhere!

At Hyve, you can put your washing skills to the test—only CHF 5 per wash, including the dryer! Adapters and locks are also available for a deposit price of CHF 10. You can pay in cash with Swiss francs or by card, whichever suits you best. And if you need help at night, our night host is available at any time by pressing the emergency bell at the entrance.

At alpine garden, you will be taken care of around the clock! For CHF 15, you can enjoy a refreshing shower, including a fluffy towel, without having to book a capsule. Need power for a device? No problem, our chargers are available for CHF 30, and for a deposit of CHF 10, you can borrow a lock for your valuables. Card payment is preferred, but cash in Swiss Francs is also accepted. And the best part? Our hosts are always ready to assist you, 24 hours a day!

At chapter lucerne, you’ll be taken care of in every aspect! Our coffee bar is open from 7 AM to 11 PM—perfect for a morning caffeine kick or an evening drink. Every Thursday, we invite you to our beer and pizza evening. For just CHF 15, you can enjoy delicious pizza and cold beer in great company. We accept both card payments and cash in Swiss francs. Want to explore the city? For just CHF 12.50 per hour, you can hire our stylish Microlino for at least half a day and enjoy a customized Microlino tour of the Lucerne region. Got big luggage? No problem! Our spacious lockers outside the rooms offer enough space for all your belongings, free of charge. And finally, our 24-hour hotline is always ready to assist you!

At The Lab, we offer a room with 16 mixed capsules for men and women. Showers and toilets are available in the hotel and accessible to all guests. Our “Living Room” serves as a common space where coworkers and guests can meet and exchange ideas. It’s the perfect place to work or meet new people.

Hyve offers a diverse range of accommodations, providing something for everyone. Whether you prefer shared rooms, double or single rooms with shared or private bathrooms, apartments, or unique family rooms equipped with a slide and ball pool, we have it all. For guests seeking privacy, we offer two dormitories and four capsule rooms exclusively for women. All other shared or capsule rooms are mixed, ensuring a dynamic social atmosphere. Additionally, each room is equipped with a sink for added convenience.

At alpine garden, you will find 8 capsule rooms with between 12 and 26 capsules. 6 rooms are mixed and 2 rooms are reserved exclusively for women. The bathrooms are located outside the capsule rooms and are separated by gender to ensure privacy and comfort. Each capsule is modernly equipped to make you feel at home.

Chapter lucerne offers five different rooms, including a capsule room for women only. The bathrooms are outside the sleeping rooms and separated by gender. The capsules themselves are modernly equipped to guarantee you a pleasant stay.

We don’t serve breakfast at The Lab, but don’t worry! There are plenty of fantastic places in our area where you can start your morning with a tasty snack. You are also welcome to get your refreshments for the day for CHF 14 at our other location in the capsule hotel – chapter lucerne.

We serve a tasty cold buffet from 7 AM to 11 AM. The breakfast buffet costs CHF 14 for adults and CHF 10 for children. Enjoy unlimited coffee, tea and juice – the perfect start to the day!

Start your day in alpine freshness! Enjoy our continental breakfast from 5 AM to 11 AM for CHF 14.90 with unlimited coffee, tea and juice – the perfect start to the day. If you miss breakfast, grab a sandwich or help yourself at our muesli bar, which is open around the clock.

We serve a tasty cold buffet from 7 AM to 11 AM. The breakfast buffet costs CHF 14 for adults and CHF 10 for children. Enjoy unlimited coffee, tea and juice – the perfect start to the day!

Check-in: Your personal hike starts at 2 PM. If you arrive earlier, we will be happy to store your luggage in our luggage room free of charge. Early check-in before 10 AM is possible for a surcharge of CHF 25, subject to availability. Just ask the host on site.

Check-out: You must start your descent from the mountain by 10:30 AM. A later check-out is possible, subject to availability, for a surcharge of CHF 25. Just ask the host on site.

Day use: You can also shorten your hike and book our day use option. Check-in is from 9 AM. If you arrive earlier, just ask the host for availability. You can book the capsule by the hour, with check-out at 7 PM.

Check-in: Ready to dive into the art and culture scene? Your journey starts at 3 PM. Arriving earlier? No problem! Just leave your luggage in the luggage room and dive into the hustle and bustle of the beautiful city of Basel. We can provide you with a lock for a deposit.

Check-out:Your trip at Hyve comes to an end at 10:30 AM. Enough time to enjoy a delicious coffee before you continue your journey.

Check-in: Ready for take-off? Your capsule in The Lab is ready to launch into adventure from 2 PM.

Check-out: Your mission ends at 10:30 AM. Time to fly back to Earth and for us to prepare the spaceship for the next guest!

Check-in: Your adventure in chapter lucerne starts at 2 PM. If you arrive earlier, we will be happy to look after your luggage while you explore the magical world. Early check-in is possible for a surcharge of CHF 15, subject to availability. Just ask the host on site.

Check-out: The fairytale comes to an end by 10:30 AM. A later check-out is possible, subject to availability, for a surcharge of CHF 15. Just ask the host on site. Time to turn the last page and close the chapter until your next visit.

At The Lab, we focus on mental fitness and creative input, so we do not have a gym. But don’t worry, the city offers plenty of opportunities to stay active! You can find our recommendations directly in The Lab.

Currently, there is no gym at Hyve. We recommend exploring the surrounding area—it’s also a great way to stay active!

Good news for fitness enthusiasts! We are currently building a brand new fitness room in alpine garden. Very soon, you will be able to train and stay fit right here with us. You can also take advantage of Airport Fitness and purchase your day pass for CHF 19 with one of the hosts.

There is no gym directly at chapter lucerne, but don’t worry, you will find La Suite Gym on the ground floor of our building. Perfect for anyone who doesn’t want to miss their workout while traveling!

Unfortunately, we do not have a parking lot at The Lab itself, but don’t worry—your vehicle doesn’t have to sleep on the street! Right next door, you will find the Parkhaus Kesselturm where you can park your car safely. So, if your vehicle also needs a cozy night, now you know where to take it!

Looking for a parking spot? At Hyve, you can reserve an exclusive VIP parking spot for your Tesla! We have 2 luxury parking spaces—reserve one quickly before someone else does. Just send us an email to info@hyve.ch. Parking costs just CHF 25 per night/day.

Zurich Airport offers numerous parking options. Various parking garages are ready to accommodate your car during your stay with us Just follow the signs and choose the parking lot that suits you best!

If you are arriving by car, you can park it conveniently in the Löwencenter shopping center’s parking lot . Just a stone’s throw away from us, your car is always close by if you suddenly feel like going for a spin!

The digital check-in process

All important information for your booking and check-in can be found in your email inbox.

1
Booking confirmation

After you have completed your booking, you will receive a confirmation email with all relevant details about your stay.

2
Check-in reminder

On the day of your arrival, we will send you another email. It contains a special online check-in button.

3
Check-in

Use the link in the reminder email to perform the check-in directly via your phone. You can also check in at one of our stations when you arrive.

4
Important information

To complete the check-in process, you need all necessry information. This includes personal data and possibly other required details.

5
Access codes

Once the check-in is complete, you will receive an email with access codes to open your capsule and other granted areas.

6
Room access

You can enter the codes manually or use the prompted web app to open the doors with a single click of a button.

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NEW OPENING MARCH 17

Copenhagen

Be among the first to stay and enjoy free breakfast! Limited-time offer for early bookers.