These Terms and Conditions set out the basis on which capsule hotel Lucerne (as defined below) will provide accommodation and other products and services at its hotel to Customers (as defined below) and Guests (as defined below). By making a Booking the Customer agrees to comply with these Conditions.

“Customer” means person who makes the Booking

“capsule hotel lucerne” means capsule hotel GmbH (registered company number CHE-145.158.081) and includes all their sub brands.

“Guests” means the Customer and any third parties they invite to the Hotel in connection with the Booking.


The contract shall come into force upon capsule hotel lucerne acceptance of the customer’s application. At its discretion, the hotel may confirm the room reservation in writing.

The parties to the contract are capsule hotel lucerne and the customer. If a third party placed the order on behalf of the customer, then that party shall be liable instead of capsule hotel lucerne for all obligations arising from the hotel accommodation contract as joint and several debtor together with the customer, in so far as the hotel has a corresponding statement by the third party.

There is no capacity for extra beds in the capsules. There is only one Person per capsule allowed.

Any claims against capsule hotel lucerne shall generally be time-barred one year after the commencement of the general statute of limitations dependent upon knowledge of Civil Court.


Capsule hotel Lucerne will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details but any request to change the dates or length of stay or add products and/or services will be subject to availability and the Customer paying for such increased length of stay and/or products and/or services at capsule hotel Lucerne`s standard rates from time to time.
When booking capsules in a shared room, capsule hotel lucerne will attempt to put people on the same booking in the same room, however this cannot be guaranteed.

The maximal duration of stay is 14 days at a stretch, capsule hotel lucerne may extend this

Cancellation Policies

The Customer may cancel the Booking without charge if notice is given to capsule hotel lucerne at least 72 hours prior to 12.00 AM (local time) on the Arrival Date. In which case capsule hotel lucerne will refund to the Customer all sums paid by the Customer in advance.

Where the Customer has been offered a discounted rate on condition that the Booking becomes non-refundable upon cancellation then, provided the Customer has been informed of such Condition, in the event of cancellation of the Booking, all Charges applicable to that Booking remain payable in full.

Where the Customer fails to give sufficient notice of cancellation or fails to arrive (no show) at the Hostel, the Booking will be deemed cancelled and the Customer must pay the Hostel the full amount of the whole booking.

Capsule hotel lucerne may at any time cancel a Booking if the Hotel becomes unavailable due to circumstances outside capsule hotel Lucerne`s control in which case capsule hotel lucerne will pay the Customer a full refund of any Charges and any booking fee paid.

Capsule hotel lucerne may at any time cancel the Booking if the payment details provided by the Customer are invalid and the Customer fails to provide alternative valid details.


Payment can only by made by credit card when booking. You will be charged 100% of the total amount. If you choose a Non-Refundable price you will be charged 100% of the total amount. All reservations will be charged in local currency CHF and based on the international exchange rate at the time of booking.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Check in and Check out

Check-in time at the Hotel booked is from 3 PM. Check-in prior to 3 PM may be available by prior arrangement with an additional charge and subject to availability.

Check-out time at the Hotel booked is 11.00 AM. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability. (In the absence of such prior arrangement, failure to check-out by 11.00 AM may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate.

House Rules

The house rules are part of the terms and conditions.
In case of violation of any of the house rules and in disregard of instructions of the hotel staff, capsule hotel lucerne is entitled to terminate the contract of accommodation without notice and to give the guest a ban. Services already paid will not be refunded.

Damage clause

By clicking the box which signifies that you accept capsule hotel lucerne`s terms and conditions, you acknowledge and accept responsibility for any damage caused to capsule hotel lucerne by you, other members of your party, or anyone invited to capsule hotel lucerne by you or anyone in your party. Further, you hereby authorize capsule hotel lucerne to charge your credit card (the same credit card that is used to secure this reservation) for the entire amount required to restore the damaged area back to the condition it was prior to your arrival.


The court of jurisdiction is Lucerne (Switzerland). These terms and conditions are governed by the law of the Swiss Confederation.


The invalidity of one or more provisions, the validity of the remaining provisions shall not be affect-ed. The invalid provision shall be replaced by a content closest regulation.

Luzern, septembre 2018